Privacy Policy

PRIVACY POLICY — SER.TEC. S.R.L.

This Privacy Policy explains how Ser.Tec. S.r.l. collects, uses and protects the personal data of users of the shop.ser-tec.net website.
Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Italian data protection laws.

Data Controller

The Data Controller is Ser.Tec. S.r.l., with registered office at Via Emilio Salgari 14/d, 31056 Roncade (TV), Italy.
Contact:
Email: info@ser-tec.net
Phone: +39 (0)422 798184

Data Collected

Ser.Tec. S.r.l. may collect the following categories of personal data:

Data provided directly by the user
Name, surname, billing and shipping address, email address, phone number and information necessary to process payments, collected during account registration, order placement or support requests.

Technical and browsing data
Information required for website operation and security (e.g., IP address, session data, browser and device type). This data is used exclusively for technical and security purposes.

Purpose of Processing

Personal data is processed for:

  • order management (processing, confirmation, shipment and related communications);

  • customer support (requests, returns, complaints);

  • legal and fiscal obligations;

  • website security and fraud prevention.

Legal Basis

Processing is based on:

  • performance of a contract (orders and payments);

  • legal obligations (tax and regulatory requirements);

  • legitimate interest (website security and proper service delivery).

Online Payments

Payments are processed via third-party providers (e.g., Stripe, PayPal or similar).
Payment data is processed directly by these providers acting as independent data controllers under their own privacy policies.
Ser.Tec. S.r.l. does not store or access full payment card details.

Data Retention

Personal data is retained only as long as necessary for the purposes collected.
Order and invoicing data is retained in accordance with legal obligations.

Data Sharing

Ser.Tec. S.r.l. does not sell or rent personal data.
Data may be shared only with:

  • technical, logistics and payment service providers (processors or independent controllers);

  • public authorities where required by law.

Data Security

Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss or disclosure.

User Rights

Users have the right to:

  • access their personal data;

  • request rectification or update;

  • request erasure where applicable;

  • restrict or object to processing;

  • lodge a complaint with the competent Data Protection Authority.

Requests may be sent to: info@ser-tec.net

Changes to this Policy

Ser.Tec. S.r.l. may amend this Privacy Policy at any time.
Changes will be published on this page and take effect immediately.

Thank you for choosing shop.ser-tec.net. Protecting your privacy and ensuring secure online shopping is our priority.